Network Management Service
Network Management Service (NMS) provides a secure architecture for proactive remote network monitoring and management of your storage network around the clock. If there are problems, our experts can the traffic, or perhaps the equipment. We help you maximize your network availability, decrease the likelihood of serious outages, and also provide the information to help you optimize network performance.
More than just a monitoring tool, our Network Management Service (NMS) supplies ongoing, expert analysis of storage network quality and availability, vital statistical reports, and proactive network assistance. As an NMS client, you will decrease the chance of network downtime, reduce recovery time, and optimize network performance.
At the core of NMS is our remote operations center, the Network Management Center, staffed 24x7x365 by experienced remote monitoring engineers. As soon as an event occurs in your network, our Center detects it, opens a Service Request (viewable on the NMS web portal), and begins to diagnose the problem.
This proactive approach prevents an average of 54 minutes of downtime.
• Increase network availability and decrease the chance of network downtime.
• Optimize network performance - we continually monitor traffic, bandwidth
• Even your redundant circuits to ensure operating efficiencies
• Reduce recovery time by an average of 54 minutes per event
• Keep storage network planning on track - access daily network performance reports on the NMS web portal
WEB PORTAL ACCESS
Network Management Service includes password-protected web portal access to daily reports detailing your network performance. These reports are used to help analyze your current status and plan for the future growth of the network. The web portal also contains information on open, in-process, and closed events (or Service Requests); network inventory; network diagrams; trending information on compression, interface use and errors; and account contact information.
DIRECT NETWORK CONNECTIONS
There are two secure ways we can connect to your network. One method is via the Internet using existing or new customer-side ISP service or DSL. The second connection method is via private network using Frame Relay, ISDN, or dial-up. Global Business Solutions will work with you to develop other types of network monitoring connections if requested.